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Research and Insights

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    TransLink undertakes a wide range of transportation-related research and analytics to better understand both our customers’ needs and experiences and the travel behaviours of the region as a whole. Through an ongoing data collection and analytics program, TransLink monitors and reports on the performance of the region’s transportation system. Together, all this data and information helps to inform TransLink’s decision-making processes, along with partner agencies and the public.

    Below are key transportation research studies that TransLink has conducted over the years, as well as an overview of TransLink Listens Insights Panel, a valuable source of public opinion.

    Join the TransLink Listens Insights Panel

    A passenger stands in front of a station, looking at their phone, with yellow, teal, and white bus, seabus, and skytrain icons floating above the image.

    Help shape the future of transportation in our region. We’re expanding our TransLink Listens Insights Panel to ensure every Metro Vancouver resident has the chance to share their thoughts and influence the decisions TransLink makes.

    Benefits of joining:

    • Act as a consultant to help us evaluate and improve new ideas before they launch.

    • Get a sneak peek at upcoming programs and projects.

    We value any time you can spare, and you can unsubscribe at any time.

    Sign Up

    • You choose what surveys to participate in.

    • No more than one survey received every month.

    • Most surveys take five to 10 minutes to complete.

    • You'll receive the results from many of the surveys in which you take part.

    We'll carefully protect your personal information in accordance with applicable privacy legislation and your opinions will be held in complete confidence.

    In addition to online surveys, from time to time, we may invite you to participate in other types of marketing research activities and public consultation activities.

    These consultations are entirely voluntary, and you may easily decline to participate.

    • Real-time Transit Information: TransLink consulted the TransLink Listens Insights Panel to gather feedback on their experience with existing real-time transit information and to help identify and prioritize future initiatives.

    • Bus Design Features: TransLink Listens Insights panelists were surveyed on bus features to help inform and improve your future ride.

    • Improving Service: Conducted surveys to assess customer effort in various aspects of using transit to identify obstacles or unnecessary steps that could be reduced or removed.

    Transportation Surveys


    Disclaimer
    The South Coast British Columbia Transportation Authority (SCBCTA) expressly disclaims any representations and warranties of any kind with respect to the information being released. In particular, the SCBCTA and any additional third parties do not represent or warrant that the information provided is accurate, complete or current. Neither the SCBCTA nor any third parties, employees or other representatives will be liable for any damage of any kind, including, without limitation, direct, special, indirect, consequential, punitive or exemplary damages for loss of income, profit or savings, and claims of third parties, arising out of or in connection with the use of the information provided. All information is released "as is" and cannot be re-distributed without permission.