Upgrades improve customer experience and allow for service growth on the North Shore

December 8, 2020

NORTH VANCOUVER, B.C. – TransLink has completed major upgrades to Lonsdale Quay Exchange to improve the customer experience for North Shore transit users. The overhaul has significantly enhanced lighting, customer space, neighbourhood integration, and capacity for future bus service expansion.

Improvements include:

• An updated design to accommodate the R2 RapidBus

• A raised ceiling throughout the exchange and a new ceiling above the passenger hub near the SeaBus fare gates to provide better lighting

• Improved accessibility for wheelchairs and strollers

• New and brighter concrete pavement

• New lighting throughout the exchange

• Bus bay indicators on LED-lit column panels

• Durable tactile walking surface indicators at each bus bay

Lonsdale Quay Exchange is a key transfer point for SeaBus customers and for customers using the R2 RapidBus. The exchange served more than 5,000 bus customers and 20,000 SeaBus customers on an average weekday in 2019. Since the exchange opened to customers earlier this year, TransLink has completed the ceiling above the passenger hub, the operator kiosk, the landscaping wall, and some additional paving.

This $14.7 million investment was paid for through the Public Transit Infrastructure Fund (PTIF). PTIF is funded by the Government of Canada (50 per cent), the Government of British Columbia (33 per cent), and TransLink (17 per cent).

Quotes:

Jonathan Wilkinson, Canadian Minister of Environment and Climate Change and Member of Parliament for North Vancouver on behalf of the Honourable Catherine McKenna, Minister of Infrastructure and Communities–
Modernizing transit facilities is essential to keeping up with transit users’ needs and encouraging people to choose greener transportation options. As the MP for North Vancouver, I am certainly pleased that the Government of Canada is a partner in these important upgrades to the Lonsdale Exchange, which will help make getting around the North Shore by public transit safer, easier and more comfortable. Canada’s infrastructure plan invests in thousands of projects, creates jobs across the country, and builds cleaner, more inclusive communities.

Bowinn Ma, Minister of State for Infrastructure and Member of the Legislative Assembly for North Vancouver—Lonsdale –
“These completed upgrades are an exciting and welcome improvement to one of the North Shore’s most important transit exchanges. Countless riders are already seeing the benefits of improved lighting and better flow for both buses and people. This project is part of our ongoing commitment to build a reliable and robust transportation system that will make life better for everyone.”

Linda Buchanan, City of North Vancouver Mayor–
“Delivering on new transportation infrastructure is crucial in keeping our community moving. The upgrades to the Lonsdale Quay Exchange include a more welcoming, vibrant, and spacious transit hub for commuters and residents that will enhance the travel experience across the North Shore. I’m pleased to see this work completed in tandem with SeaBus service increases and the launch of our first rapid bus line.”

Sany Zein, TransLink Vice President of Infrastructure and Engineering –
“The Lonsdale Quay Exchange is a vitally important transfer point for residents and visitors to the North Shore. The upgrade will significantly enhance the overall experience for our customers and help to serve a growing number of transit users in Metro Vancouver for years to come.”

Media downloads:
Media can download photos of the exchange here

More information:
TransLink Maintenance and Repair Program

Media contact:
TransLink Media Relations
E: media@translink.ca