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Contact Information

A receptionist helping out two people inside TransLink head office

TransLink works hard to deliver a world-class customer experience throughout our entire system. We're committed to giving you a service that's efficient, safe, reliable, accessible and comfortable. Our Customer Experience Action Plan is our promise of quality service.

No matter where you are in our service network, we're committed to ensuring your satisfaction. Contact us anytime about anything related to our system or the services we provide.

Customer Feedback

Your comments help us improve and meet our goal of safe and reliable service. Big or small, if it's on your mind, we want to hear about it.

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Customer Information

Waterfront Station
#54 – 601 W. Cordova Street
Vancouver BC, V6B 1G1

Operating Hours
Monday to Friday 8:00 a.m. to 5:30 p.m.
Closed on Saturday, Sunday, and statutory holidays.

Online Feedback Form
T: 604.953.3333
Twitter: @TransLink

Phone Operating Hours
6:30 a.m. to 10:00 p.m., seven days per week.

Twitter Operating Hours
5:30 a.m. to 12:30 a.m., Monday to Friday
6:30 a.m. to 11:30 p.m., Saturday and Sunday

We can serve you over the phone in more than 300 languages!
Call us during operating hours and tell the agent your preferred language. You will be placed on hold while a certified third-party translator is added to the line. View our list of available languages.

Don’t see your language on the list? Let us know! We're working with our partners at MCIS to continue to expand our offerings - including local Indigenous languages.

Emergency
Call 911

Transit Police Non-Emergency
T: 604.515.8300
SMS: 87.77.77 (Note: standard carrier text messaging rates may apply)

Feedback or File a Complaint
Transit Police Contact Us page

Sign-up for HandyDART
T: 604.953.3680

Book or cancel a trip
T: 604.575.6600 

Trip Feedback
Complete the HandyDART Feedback Form.

Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

T: 604.398.2042
Toll Free: 1.888.207.4055
Monday to Sunday 6:30 a.m. to 11:30 p.m.

This SkyTrain Assistance Counter is staffed by SkyTrain Attendants during all station operating hours. Attendants provide customers with directions, system maps, brochures, and real-time transit updates.

The Counter is located at Commercial-Broadway Station at street level inside the North stationhouse above Platforms 1 and 2 and has accessible entrances on both Commercial Drive and Broadway.

West Coast Express Customer Service has merged with the TransLink Customer Service Centre. West Coast Express customers can call Customer Service or visit the TransLink Customer Service Centre at Waterfront Station for assistance.

West Coast Express Customer Feedback Form  

 

Lost and Found

Leave something behind on a recent trip? Visit our Lost and Found page to report what was lost and we'll see if someone has turned it in.

Corporate Information

T: 778.375.7500

F: 604.636.4809

Operating Hours
Monday to Friday 8 a.m. to 4 p.m.
Closed on statutory holidays

Mailing Address
400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

 

Visit our News page for all media inquiries and press-related matters.

T: 778.375.7829
F: 778.375.7828
E: parkingtax@translink.ca

Operating Hours
Monday to Friday 8 a.m. to 4:30 p.m.
Closed on statutory holidays

Mailing Address
Attn: Parking Tax Services
TransLink
#400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

To contact our procurement department, email procurement@translink.ca.

To share feedback, comments, or complaints, please fill out our Online Form.

To submit a question to our Board of Directors, email board@translink.ca

If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information.

Operating Companies

Contact our individual operating companies via the information below.

T: 604.520.3641
F: 604.521.2818

BCRTC Head Office
6800 14th Avenue
Burnaby, BC V3N 4S7

Operating Hours
Monday to Friday 7:30 a.m. to 4 p.m.
Closed on statutory holidays

T: 778.375.6400

CMBC Head Office
287 Nelson’s Court
New Westminster, BC V3L 0E7

Please note: WCE Customer Service has merged with the TransLink Customer Service Centre at Waterfront Station.

Mailing Address

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

T: 604.985.7777

 

Get Involved

Become a member of TransLink's Online Advisory Panel and get directly involved in the future of transportation in your region.