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Community Transit Volunteer Program

Make a difference in your community by volunteering with the new Community Transit Volunteer Program. Volunteers will be stationed outside the fare paid zone at transit hubs to support to our customers – whether they’re new or have been travelling with us for years – to help make their experience travelling on our system the best it can be.

Main volunteer tasks are greeting customers, sharing information and creating awareness of TransLink projects and programs, answering customer questions and helping direct customers during busy community events.

Knowledge of the transit system, communities and providing transit information at tourist locations and transit hubs such as YVR and Port of Vancouver is a benefit. Skills being sought for the available roles are:

  • Friendly, outgoing, and welcoming demeanor

  • Ability to navigate the internet via smartphone

  • Commitment to customer care

  • Excellent communication skills

  • Language skills are an asset along with passion for transit and their community

  • Leadership development and experience will be considered an asset for future job applications and references

Volunteers will be provided with a one-day training course to provide them with all the tools they require to fulfill their volunteer role as part of Metro Vancouver’s premier transit system. Volunteers are eligible to receive the following perks:

  • TransLink branded polo shirt and jacket

  • Backpack

  • Transit incentives

  • Recognition events

Volunteer shifts will be scheduled on weekends, holidays, and evenings when community events and high volume tourist activity are scheduled. Shifts will be approximately 3-4 hours long.

Apply to be a Volunteer

Four TransLink volunteers are smiling at the camera in front of Burrard Station.

Applicants must be 18 years of age or older to apply.

Interested? Fill out the form below. A volunteer coordinator will be in contact with you if you are a successful applicant.

Apply to be a volunteer

Please note: We will no longer be accepting applications for the Volunteer Program after Sunday, June 15, 2025.

How to Join Volunteer Team

Ensure you meet the requirements.

  1. Participants in the Community Transit Volunteer Program are required to:

    • Be at least 18 years of age.

    • Be able to attend the interview and training session.

    • Provide two references (one of which needs to be a professional reference).

    • Complete a Police Information Check (including a vulnerable sector check).

    • Be fluent in English, other languages are considered an asset.

    • Be able to commit to a minimum of 12 months of volunteer service, and volunteer 1 shift per month.

    • Be available to work weekdays, weekends and some statutory holidays.

  2. Complete an application.

    • Please fill out our online application as completely as possible, as this will help us get to know you.

    • Once the application is submitted, you will receive an email confirmation and a request to submit your resume.

    • All resumes submitted will be reviewed, resumes that meet the hiring criteria will receive an invitation for an online interview.

  3. Attend a Volunteer Interview.

    • Applicants who have been invited for an interview will meet with 2 interviewers online.

    • Applicants who successfully pass the interview, will be contacted by the recruiter for 2 references.

  4. Background Checks (Reference Checks and Police Information Check).

    • Recruiter will reach out to references provided, if the applicant successfully passes both reference checks, then the applicant will be asked to get a Police Information Check (including a vulnerable sector check).

    • Applicant will submit the results of the Police Information Check to the recruiter. If the results of the Police Information Check are negative, then the applicant is invited to join the Volunteer Program.

  5. Attend Volunteer Training.

    • Volunteer Training sessions are scheduled to be attended in person. This is required to be accepted into the program. Volunteers are expected to complete all training required before they can start signing up for volunteer shifts.

Question about the program? Email us at volunteer@translink.ca.