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Mobile Services

If you need information when you’re on the go, use your mobile phone to access directions, find out when your bus will arrive, and receive updates for real-time service changes.

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    TransLink Wi-Fi

    Passenger checking alerts on mobile phone

    Free public Wi-Fi on transit enhances people’s trips, making it easier to use their transit time for work, leisure, or connecting with family, while helping customers reduce data costs. Through the Customer Experience Action Plan, TransLink and Rogers Communications are installing free public Wi-Fi on select transit vehicles, available to anyone with a mobile device. Free Wi-Fi is available to all riders on over 200 buses, many SkyTrain cars, and at some stations and bus exchanges. Find ‘TransLinkWiFi’ on your mobile device and connect to the internet during your next transit commute.


    Frequently Asked Questions

    Once you are in a Wi-Fi coverage zone or area:

    1. On the device, go to Settings/Wi-Fi.

    2. Turn on Wi-Fi. The device will automatically search for available Wi-Fi networks.

    3. Select “TransLinkWiFi” SSID from the list of available networks.

    4. Wi-Fi connect page will pop up.

    5. Accept the “Terms & Conditions”.

    6. Click “Connect”.

    7. Your device will be connected to the internet and redirected to TransLink’s landing page.

    TransLink Wi-Fi is available:

    • At both SeaBus terminals, Edmonds Station, New Westminster Station, Carvolth Exchange, and Langley Centre Exchange.

    • On over 200 buses, including those that run along all six RapidBus routes and some other articulated buses.

    • On many of our SkyTrain cars.

    • Onboard most SeaBus vessels.

    Please check out the current map of Wi-Fi-enable stations below.

    TransLink Wi-Fi is designed for use on most mobile devices such as smartphones, tablets, and laptops.

    While within a Wi-Fi coverage zone, verify that your device has connected to the ‘TransLinkWiFi’ network. If not, please complete the connection process above. Remember to read and accept the Terms & Conditions.

    If you have already connected to the ‘TransLinkWiFi’ network and your Wi-Fi is still not working, please disconnect from the network, wait a few minutes, and try again. If you continue to experience trouble connecting, there may be a technical issue or service interruption.

    For assistance or to report a technical issue, contact the TransLink Customer Information team at 604-953-3333, use our Live Chat or via X (formerly Twitter) @TransLink. Technical issues may require maintenance, so please be prepared to provide the customer service representative with the bus or train number, route, time and nature of the issue.

    While we do our best to have TransLink’s Wi-Fi service available, there may be times when service is temporarily unavailable. For example, there may be interruptions due to maintenance work, network or equipment failures, third-party service failures, signal strength, or other reasons beyond TransLink’s control. Service is provided on an ‘as is’ and ‘as available’ basis. TransLink does not warrant or guarantee the performance, availability, uninterrupted use, or operation of the service.

    Once you have connected to the ‘TransLink WiFi’ network you will need to open a browser to accept the Terms & Conditions. In most cases, your device should open the browser automatically. If the webpage is not loading, it may be because your browser's homepage or the site you are navigating to is a secured site (https – like Google or Facebook). Try these steps:

    If you have an Android device:

    1. Confirm you see the “Your connection is not private” screen

    2. Select Advanced

    3. Select Proceed to SITENAME (unsafe)

    4. You should now be re-directed to the TransLinkWiFi connect page

    If you have an Apple/iOS device:

    1. Confirm you see the “Safari cannot open the page because it could not establish a secure connection to the server” screen

    2. Tap the URL bar at the top of the Safari web browser

    3. Go to a Website that is not secured

    4. You should now be re-directed to the TransLinkWiFi connect page

    TransLink Wi-Fi is powered by Rogers. Customers will have access to “Rogers Guest” and “TransLink Wi-Fi” at Wi-Fi-enabled SkyTrain stations and bus exchanges (please refer to the map provided below).

    Looking for Wi-Fi while on a bus or train? You can access Wi-Fi via the ‘TransLinkWiFi’ SSID on Wi-Fi-enabled vehicles. Please visit Rogers.com for more information on Rogers Wi-Fi and other Rogers services.




    Wi-Fi on SeaBus

    Rogers Wi-Fi is available to all riders on most SeaBus vessels and at both SeaBus terminals. Use “Rogers Guest” to sign into the Rogers Guest network for free Wi-Fi.

    Plan your Route on a Mobile Device

    You can use your phone or mobile device to help plan your route.

    Download Google Maps to your smartphone to use Google Transit to get route and transit information, phone numbers, and figure out where you are, with or without GPS.

    Plan your trip with TransLink's Trip Planner, view route schedules, get real-time bus and train departures, and transit alerts.

    Trip Planner shows you route options, trip duration, transfers, walking distance, and fare pricing.

    Try the TransLink Trip Planner.

    Why does the information vary between Google Trip Planner and TransLink's Trip Planner?
    Google and the TransLink Trip Planner use the data in a different way, this can result in slightly different results.

    Why do you offer both Google Trip Planner and TransLink Trip Planner?
    We want to offer choices for your trip planning. The upgrade to TransLink Trip Planner is a new product and user experience. We're giving access to Google because it's familiar. However, be sure to try out and give feedback on the TransLink Trip Planner and Next Bus.

    Are the results for the bus and train departures the same as Next Bus?
    Both Trip Planner and Next Bus options use the same data, but you may see slightly different results from the way each application uses the data.

    Can I save a bus route or stop to my favourites using the TransLink Trip Planner?
    Unfortunately, favourites is not available on the TransLink Trip Planner.

    Limitations

    Re-Routes and Disruptions
    Planned transit service disruptions, re-routes due to construction, and special events aren't always available in the TransLink Trip Planner. For the most up-to-date service disruption details, visit transit alerts.

    Express Buses (B-Line)
    B-Line and RapidBuses will generally receive location updates less frequently than regular buses, so make sure to give yourself extra time if you’re catching an express bus.

    Use Next Bus to find real-time and scheduled transit information for stops and bus routes.

    Using satellite tracking on buses, Next Bus gives you real-time transit information by estimating when the next vehicle will depart from a stop. This is based on its last reported location.

    You can also enter a bus route number or SkyTrain line on the Next Bus page and Next Bus will find the relevant transit schedule.

    Click “Nearby Stops” on the Next Bus page to see bus stops and train stations up to 1,500 metres from your current location. Please note that you must have location services enabled on your mobile device. If you do not grant permission, this feature will not be able to return transit stops and stations near to your location.

    A wifi-icon next to the time indicates real-time and no wifi-icon means scheduled time.

    What’s New with Next Bus?

    • Improved user interface and design that is consistent with the rest of the website
    • Faster loading times and more accurate results
    • New ability to view full route and line schedules per stop and/or stations
    • Fully accessible design and easier-to-use on mobile phones
    • Customers can now search for train stations and lines
    • Customers can now view transit alerts directly on schedule pages
    • Redesigned “Transit Near Me” pages that use GPS technology to find closest stops and stations around the user.

    How does the "Stops and Stations Nearby" feature work?
    The "Stops and Stations Nearby" feature utilizes the Global Positioning System (GPS) on your device to determine your current location. Once your location is identified, the feature will display a list of nearby transit options, including bus stops and SkyTrain stations up to 1,500 metres away.

    Do I need to enable any special settings on my mobile device to use the "Stops and Stations Nearby" feature?
    To use the "Stops and Stations Nearby" feature, you must have location services enabled on your mobile device. You will need to grant permission for the translink.ca website to access your location data to use this feature. You can do this from your browser settings. If you do not grant permission, this feature will not be able to return transit stops and stations near to your location.

    Is Next Bus compatible with all devices and browsers?
    The new design is optimized for use on a variety of devices and browsers, including smartphones and desktop computers. If you encounter any issues, we recommend updating your browser to the latest version for the best experience and submitting feedback.

    You can also text the bus stop number, and up to two bus route numbers, to 33333 and we’ll send you the next two departure times for those routes. Make sure you leave a space between the bus stop and route number, (e.g., 60980 99).

    Due to character limits with SMS, shortcodes are used in Next Bus SMS text messages to customers.

    If you receive a text including a departure time with a "C" next to it (e.g. 12:09pC), it indicates that the bus service is cancelled for that time.

    Next Bus SMS legend:

    C - indicates bus cancellation
    * - indicates scheduled bus arrival
    a - refers to A.M. time
    p - refers to P.M. time

    Next Bus SMS breakdown:

    "50475 [15] 3:56p 4:11p*" = 'Bus Stop #' [Route #] 'Next arrival' 'Next scheduled arrival'

    Note: Standard carrier text messaging rates may apply.

    On-Demand Bike Parking

    On-demand bike lockers and racks are easy and convenient to use, with keyless entry and payment controlled through your smartphone!

    How to Use On-Demand Bike Parking

    To use on-demand bike lockers and racks, download the free Bikeep app for your Android smartphone or iPhone through Google Play or the App Store.

    To lock your bike in an on-demand bike locker:

    1. Launch the Bikeep app and select your location from the map.

    2. Once you’ve arrived at the lockers, select a locker that is available (available lockers are flashing green).

    3. Scan the QR code on the locker, or, choose a locker from the list on the app.

    4. If you have not previously done so, you will be prompted to add your payment details.

    5. Open the locker, park your bike, and lock the door.

    To use on-demand bike racks:

    1. Launch the Bikeep app and select your location from the map.

    2. Once you’ve arrived at the bike racks, select a rack that is available (available bike racks are flashing green).

    3. Scan the QR code on the rack, or, choose a rack from the list on the app.

    4. If you have not previously done so, you will be prompted to add your payment details.

    5. Open the locking bar, park your bike, and close the locking bar.

    Rates & Payment

    No registration fee or deposit required!

    On-demand bike lockers

    • Offers the flexibility of two usage options to suit your needs:

      • Pay-as-you-go offers a $0.10 per hour rate, to a maximum charge of $1 per calendar day. Pay-as-you-go lockers are first come, first served.

      • Monthly subscription offers unlimited monthly access to reserved lockers, by location, for $10 per month. Users have guaranteed access to subscription-only lockers, though are not guaranteed the same locker each trip.

    On-demand bike racks

    • free to use for up to 24 hours, followed by a $1 charge, and an additional $1 for every 24 hours your bike is parked.

    Questions or concerns? Call our Customer Information team at 604.953.3333.

    Transit Alerts

    Stay up-to-date about disruptions, updates, or changes to the transit services you take by signing up for Transit Alerts. Depending on your preference, we’ll send you a text message and/or email whenever your selected transit routes are impacted.

    Park and Ride: PayByPhone

    You can now pay for parking at our Park and Ride lots with the PayByPhone app. Download the PayByPhone app from the Google Play and iOS App Store, or visit paybyphone.com.

    Frequently Asked Questions

    What are the benefits of using PayByPhone?

    • No need for cash or coins.

    • Text message reminders before your parking expires.

    • Extend your parking session through your phone.

    • View and print parking receipts online or by email.

    • You can purchase parking from 4 a.m. to 2 a.m. for a single day, multiple days, or one month.

    Where can I download the app?

    Download the PayByPhone app from the Google Play and iOS App Store, or visit paybyphone.com.

    How do I sign up?

    You can register for a a PayByPhone account via the mobile app on iOS and Android devices, at paybyphone.com, or by calling 1.877.610.2054. To set up an account you’ll need:

    • Your mobile phone number

    • A valid credit card (VISA, MasterCard, or AMEX)

    • Your licence plate number

    How do I add an additional vehicle to my account?

    You can add up to nine vehicles within the PayByPhone app by going to the "Vehicle Management" page under "Settings".

    How does parking enforcement know I’ve paid for parking?

    When you use PayByPhone, your licence plate and parking time are automatically displayed on the device used by the parking enforcement team.

    PayByPhone users do not need to display a receipt or parking slip on their car.

    When will I see the transactions on my credit card statement?

    The amount of time that elapses before it shows up on your account will vary depending on your credit card provider.

    Can I get a receipt?

    Preview your parking transactions through the app or login to your account at paybyphone.com/receipts to download your receipts.

    For additional app and payment support, please visit the PayByPhone Help Centre.